It’s that time again. A new year is upon us and for many leaders, this is a time to refocus on strategic priorities. I’ve certainly been in my share of meetings where conversations are taking place about what needs to be achieved in the year… Read full article

Has the word ‘innovation’ been thrown around your workplace lately? Perhaps it was mentioned in a meeting or a recent company update. Now, with 2017 edging its way closer, you’ve been tasked with incorporating it into your business. Great! Make 2017 your year for innovation…. Read full article

Have you ever walked into a store, discussed a product with a particularly rude shop assistant, and then walked out without purchasing the product purely because of the bad experience? What stopped you from making the purchase? Was it because the item was poor quality… Read full article

“It’s all about the customer, always.” True… but not entirely. Your customers matter but don’t forget about your employees – they are an important part of the equation. When employees are engaged they become powerful advocates and crusaders for your brand. Engaged employees are more… Read full article